Work Experience

Aug 2025 — Present
FinOptiv (early-stage FinTech) · New York, NY
Product Manager / Technical Product Lead
Active
  • Led 0→1 development of an AI-powered consumer debt platform, conducting 200+ user interviews to identify FX borrowing pain points and financial literacy gaps.
  • Synthesized insights into product hypotheses, authored PRDs, defined MVP metrics/KPIs, and prioritized roadmap using impact–effort tradeoffs aligned with CEO/CTO goals.
  • Directed a 3-person engineering team to build a full-stack Agile implementation system (LLM + React + Spring Boot + AWS), optimizing latency, cost, and response quality; designed prompting strategies and RAG pipelines to reduce hallucination and improve accuracy.
  • Launched MVP to beta cohort, establishing evaluation pipelines (qualitative feedback + behavioral metrics) to validate product-market fit and iterate on core flows.
Jun 2025 — Aug 2025
International Resource Utilization Development · Pasadena, CA
Data Analysis & Market Research Intern
  • Conducted competitive analysis and customer segmentation, identifying high-growth target segments in e-commerce and contributing to a 10% revenue increase in prioritized product lines.
  • Designed and executed an A/B test on the product landing page to prioritize higher-sales products for target customers, validating hypotheses and informing launch strategy.
  • Synthesized market trends, production metrics, and customer feedback into strategic reports for leadership, influencing marketing strategies to target key customer segments.
May 2023 — Jan 2024
Jinher Network · Beijing, China
Low-Code Platform Tester Intern
  • Conducted User Acceptance Testing (UAT) and performance analysis, converting user feedback and system metrics into product insights driving usability enhancements.
  • Led sprint reviews and provided technical and UI/UX feedback, reducing reported bugs by 25% post-release.
  • Redesigned and optimized visualization templates to address user-reported gaps in navigation and error reporting, increasing adoption among internal pilot teams.
Jun 2016 — Jun 2020
EarthLove (non-profit) · Arcadia, CA
Director of Finance
  • Elected by board members and fellows to analyze and present financial reports in an accurate and timely manner; communicate monthly and annual financial statements clearly.
  • Collate financial reporting materials for all donor segments; oversee financial, project/program, and grants accounting; administer and review financial plans and budgets; monitor progress and keep senior leadership informed of the organization’s financial status.
  • Manage organizational cash flow and forecasting; update and implement business policies and accounting practices; improve the finance department’s policy and procedure manual.
  • Communicate and present critical financial matters to the board of directors.
Jun 2017 — Jun 2019
Cheng-Ho Tsai, DMD · Arcadia, CA
Orthodontist Direct Assistant
  • Recruited by Dr. Cheng-Ho Tsai to support office operations, paperwork, and customer insurance and service coordination.